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SOMETHING TO REMEMBER

Shipping & Tracking:

1. How long does it take for my order to be shipped?

Once your payment has been verified, we will process and ship your order within 3-5 working days. Orders made after 11AM will be processed on the next business day. A notification email containing your order tracking details will be sent to you once the item is sent for shipping.

2. How much will the postage fee cost?

All local and international delivery fees will be automatically calculated based on the parcel’s weight/dimension and your shipping country during checkout.

3. When will I receive my order?

It will take approximately 3 - 5 business days from the order shipped date, for local delivery (West Malaysia) and 5 - 7 business days for Sabah and Sarawak. For international orders, the delivery time frame is subjected to the courier service provider, country of destination as well as customs clearance. The estimated delivery time frame is between 7 - 10 business days.

4. Where can I track my order?

You can track the order delivery status at pos.com.my

5. I have made my purchase but still did not receive my tracking number

In this instance, your order may not be processed yet. A notification email with your parcel’s tracking details will be sent to you once our team has processed and shipped out your order, normally within 2 business days.

6. Why is my tracking number showing no record?

It may take up to 24 hours for our delivery partners to update the details of your parcel upon its pick-up. We appreciate your patience and you should expect your package to arrive within the estimated time frame. Kindly drop us an email with your order and tracking numbers to [email protected] in the event where the tracking details are not updated for more than 24 hours and our team will investigate further.

7. Can I change my delivery address?

In most cases, it is possible to change the address within the same day of making the order. Please contact us by email at [email protected] We will try our best to assist on this matter. No changes can be made to the delivery details once the items are processed/shipped.

8. What happens if my item is returned back to the sender by the courier service provider?

In the case of a failed delivery, our customer service team will drop you an email to notify and advise further for a re-delivery arrangement. Additional charges on postage may be imposed for us to arrange a second delivery.

9. Can I use my office address as a delivery destination?

Yes, you may use your office address as your delivery destination. Be sure to provide us with your full name, department and building name/floor to ensure the delivery is made accurately.

10. Is the Self-Pickup option available?

No, we do not facilitate self-pickups at the moment.

Order:

1. How do I place my order?

1. You can search for a specific product by using the search bar. If you’re looking for a range of products, you can browse by category by clicking SHOP in the menu. Our latest items are located under the NEW ARRIVALS category and you can filter your search by size and color.

2. Once you have found the product that you desire, select your size and click on the ADD TO CART.

3. You can either click on the Continue Shopping or review the items in your cart by clicking on View Cart & Checkout.

4. If you’re happy with the items in your shopping bag, click PROCEED TO CHECKOUT to complete your order. If you have a discount code you’d like to use, key it in the box provided before checking out.

2. What do I do if there is a problem with my order?

Our customer service representatives are more than happy to help you. You may email us at [email protected]

3. I could not proceed with payment and my order status is Pending. How do I proceed?

Kindly contact us immediately by emailing us at [email protected] and we’ll assist   you with your order

4. Why was my order cancelled?

In most cases, orders are automatically canceled if we do not receive payments from you. However, if the amount has been deducted from your bank account, kindly email us at [email protected]

5. I received my order, but one of them is missing. What do I do?

We are terribly sorry for the inconvenience. Please email us your order ID and the item you did not receive to [email protected]

6. I've received defect/incorect item. What do I do?

We are terribly sorry about that. Please email us your order ID, the photo of the defect/incorrect item to [email protected]

7. What happens after an order is made?

You will receive an email confirmation on your purchase and be provided with an Order Number. The order will be processed within 2 business days upon payment verification, and an email with the tracking details will be sent once the order is successfully shipped. Your order status can be checked by logging in to your Mahsyar account.

8. Can I add/remove/change items upon order successfully placed?

Yes, you can request for change item but it will be subject to the discretion of our team. Kindly drop an email at [email protected] with the following details for us to process your request. We highly recommend that you review your order before proceeding to checkout.

9. Can I change my address once my order is placed?

In most cases, it is possible to change the address within the same day of making the order. Please contact us by email at [email protected] We will try our best to assist on this matter.

10. When will you process my orders?

Orders are processed within 24 hours once the payment has been made. However, for orders placed on weekends and Public Holiday, they will be processed on the next working day.

11. What do I do if there's a problem with my order?

We are here to assist you through can email at [email protected]

12. When can I expect to receive my order?

In normal circumstances orders are expected to arrive within 3-5 working days after payment is cleared. For international orders, delivery time is depends on courier service and customs clearance.

Payment:

1. What payment options do you accept on Mahsyar.com?

We accept online transfer and CDM  and more via our payment gateway service providers. A full list of payment method options will be displayed upon checking out.

2. Do you provide Cash on Delivery (COD)?

No, we do not facilitate COD service at the moment.

3. I was double-charged for my order, what should I do?

We advise you to quickly reach out to our customer service team at [email protected] and we will investigate with our finance department. Please be sure to supply us with the below details in the email:

- Email address:
- Contact Number:
- Payment Transaction ID:
- Date of Transaction:

note: Transaction ID can be obtained from the email notification sent by our payment gateway system upon successful transaction.

4. Is my payment secure?

All credit card information are securely encrypted and stored with our gateway Billplz Sdn Bhd. Mahsyar Group does not keep any information of card users at our end.

5. Can I request for an official receipt?

Drop us an email at [email protected] with your order and contact details, and we will generate an e-invoice for your perusal.

Return & Refund:

1. Can I return the item I purchased?

Yes, you can. Kindly submit a request to our customer service representative at [email protected] and our agent will assist you in the process to return and refund. Please view our return policy on the type of items and conditions eligible for returns.

2. Are all items returnable?

You may refer to our Returns Policy for the type of purchases which are not eligible for returns.

3. How long do I have to return an item?

You will have a 7 day window from the date of purchase with the original receipt/invoice to return the item. Upon acceptance of the return request, all returned items will take up seven (7) to ten (10) working days to be processed by our team.